Terms of Service

1. Eligibility

To use ReturnKaro, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Provide accurate, current, and complete information during registration and filing
• Hold a valid PAN and be eligible to file an Income Tax Return under Indian law

2. Description of Services

ReturnKaro provides a technology platform that connects you with independent Chartered Accountants ("CAs") for the preparation, review, and filing of Income Tax Returns and related advisory services. ReturnKaro:

• Facilitates document collection, data entry, and communication between you and your assigned CA
• Does not itself provide tax, legal, or financial advice — such advice is provided by the CA assigned to your case
• Files your return on your behalf only after you have reviewed and approved the return through the platform

3. Your Account

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use of your account
• We may suspend or terminate accounts that violate these Terms or applicable law

4. Accuracy of Information

5. Role of Chartered Accountants

• CAs on the ReturnKaro platform are independent, licensed professionals, not employees of ReturnKaro
• CAs act on the instructions and information you provide
• Professional judgment exercised by a CA in preparing your return is the CA's own and is subject to applicable professional standards and regulations
• ReturnKaro facilitates the engagement but is not itself rendering CA/professional advisory services

6. Fees and Payment

• Fees for Services are as displayed on the platform at the time of purchase
• Payments are processed through third-party payment gateways; we do not store your full payment card or UPI credentials
• Fees are generally non-refundable once a CA has begun work on your filing, except as required by law or as separately stated in our refund policy
• We reserve the right to change our pricing at any time; changes will not affect Services already paid for

7. Filing Deadlines

While we make reasonable efforts to file your return before applicable statutory deadlines, timely filing depends on your prompt submission of complete and accurate documents and approvals. ReturnKaro is not liable for late filing, penalties, or interest resulting from delays caused by incomplete or late submissions on your part.

8. Prohibited Conduct

You agree not to:

• Provide false, fraudulent, or misleading information
• Use the platform for any unlawful purpose, including tax evasion or fraud
• Attempt to gain unauthorized access to our systems or another user's account
• Reverse engineer, scrape, or interfere with the platform's operation
• Upload malicious code or content that infringes third-party rights

9. Intellectual Property

All content, design, trademarks, logos, and software on returnkaro.com are the property of ReturnKaro or its licensors. You may not copy, reproduce, or distribute any part of the platform without prior written consent, other than for your personal, non-commercial use of the Services.

10. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and financial information.

11. Limitation of Liability

12. Indemnification

You agree to indemnify and hold ReturnKaro, its affiliates, and CA partners harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or provision of inaccurate or fraudulent information.

13. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, suspected fraud, or as required by law. You may stop using the Services and close your account at any time, subject to completion of any filing already in progress.

14. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. ReturnKaro makes no warranties, express or implied, regarding uninterrupted or error-free operation of the platform, or that filings will be free of errors caused by information you provide.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, India.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Contact Us